Consulting for a Digital Agency

A mid-size digital agency was winning clients but struggling with project profitability. Campaigns were delivered late, reporting was inconsistent, and the team lacked standardized processes.

Leadership wanted to scale without hiring proportionally more account managers.

I audited current workflows, interviewed team leads, and redesigned the marketing delivery process.

• Mapped end-to-end project workflows and bottlenecks
• Created standardized templates for strategy decks and reports
• Introduced weekly standups and a shared project dashboard
• Trained 12 team members on the new process
• Defined margin targets per project type

Within 8 weeks, average project delivery time dropped 30%. Project margins increased 40% through better scoping and reduced rework. The agency retained all key clients and improved team satisfaction scores.